webinar home
anytime archives

February
Making the Most Out of Your First Encounter with a New Member
Thursday, 02/22/2018
Tax Reform and Its Potential Impact on Member Behaviors
Thursday, 02/22/2018
Smart Phone Lending and the Demise of Paper Loans
Wednesday, 02/28/2018

March
Turn Up the Volume on Members' Voices
Tuesday, 03/06/2018
Why CUSOs Should Be Part of Your Credit Union's Future
Wednesday, 03/07/2018
The Path to Presenter
Thursday, 03/08/2018
Best Practices in Data Privacy & Cybersecurity
Tuesday, 03/13/2018
Managing Multiple Priorities: Work Smarter, Not Harder
Tuesday, 03/20/2018
Key Elements in an ACH Risk Management Program
Wednesday, 03/21/2018
Loan Officer 101
Thursday, 03/22/2018
Responding to Federal Levies
Tuesday, 03/27/2018
Responding to Federal Subpoenas
Wednesday, 03/28/2018

April
Finding and Securing the Future: The World in 2030
Wednesday, 04/04/2018
Fundamentals of ACH
Tuesday, 04/10/2018
Payments Fraud
Tuesday, 04/24/2018
Getting a Grip on Change
Wednesday, 04/25/2018

May
Writing Policies & Procedures
Wednesday, 05/02/2018
Compliance Management Case Studies
Wednesday, 05/09/2018
Cross Selling Your Lending Services
Tuesday, 05/15/2018
Say it With Backbone, Not Bite: Assertiveness Skills for Success
Wednesday, 05/16/2018
Drama Free Meetings
Tuesday, 05/22/2018
Computer Security & Social Engineering for the Non-Techie
Thursday, 05/24/2018
Member Experience - Consumer-Centric Strategic Advantage
Wednesday, 05/30/2018
Cross Selling Your Deposit Services
Thursday, 05/31/2018

June
Plan Now for Cyber Attacks
Thursday, 06/07/2018
Effective Vendor Contract Negotiation, Review, & Management
Wednesday, 06/13/2018
I'm NOT a Salesman!
Wednesday, 06/20/2018
Lead Where You Stand
Thursday, 06/21/2018
Skip Tracing
Wednesday, 06/27/2018
Becoming Digital: Building a Mobile-First Credit Union
Thursday, 06/28/2018

July
Outbound Calling: How to Increase Engagement, Revenue, & Retention
Wednesday, 07/11/2018
Introduction to Check Payments
Thursday, 07/12/2018
Open More Doors - Close More Sales
Tuesday, 07/17/2018
Compliance for Opening Accounts Online
Wednesday, 07/25/2018
"No Panic" Presentation Skills
Thursday, 07/26/2018

August
Responsibilities of the Beginning Security Officer
Wednesday, 08/01/2018
Understanding the National Credit Union Share Insurance Fund (NCUSIF)
Thursday, 08/02/2018
Principles of a Great Loan Interview
Tuesday, 08/07/2018
Snipers, Steamrollers, & Chronic Complainers: Dealing with Difficult People
Wednesday, 08/15/2018
Bank Secrecy Act (BSA) Compliance for Lenders
Tuesday, 08/21/2018
Bank Secrecy Act (BSA) Compliance for Frontline Staff
Wednesday, 08/22/2018
Bank Secrecy Act (BSA) Compliance for BSA Officers
Thursday, 08/23/2018
Principles of Evaluating Consumer Risk (Underwriting)
Tuesday, 08/28/2018
How to Sell Your Credit Union: Creating Your Elevator Speech
Wednesday, 08/29/2018

September
IT Audit101 - The Basics
Thursday, 09/06/2018
Hiring the Right Fit
Wednesday, 09/12/2018
ACH Exceptions, Government Payments, & Deceased Account Holders
Tuesday, 09/18/2018
Ten Steps to Attract New Members & Loans
Wednesday, 09/19/2018
Generational Money Chatter
Tuesday, 09/25/2018
Effective Inter-Generational Communication with Management or How to Talk to a Boomer
Wednesday, 09/26/2018

October
The 10 Worst Excuses for Not Listening
Wednesday, 10/03/2018
The Sales Coach
Thursday, 10/11/2018
Emerging Intellectual Property Topics
Thursday, 10/18/2018
Deploying Remote Access Securely
Tuesday, 10/23/2018
Motivation, Incentive & Cooperation
Wednesday, 10/24/2018

November
When Social Media Attacks
Tuesday, 11/20/2018

December
Growth Strategies for Credit Unions
Wednesday, 12/05/2018
Best Practices for Serving the Underserved
Tuesday, 12/11/2018