Events

Archived Webinars

Accounting/Financials
11 Ratios Every Credit Union Professional Should Know (04/04/2012)  
Accounting for Investments for Small Credit Unions (11/14/2013)  
ACH Exceptions, Government Payments, & Deceased Account Holders (09/10/2014)  
ACH Risks for Business (09/17/2014)  
Alternative Revenue Strategies (06/06/2013)  
Balance Sheet Management Process for Small Credit Unions (05/09/2013)  
Basics of Automated Clearing House (ACH) Transactions (09/03/2014)  
Enterprise Risk Management, Part 1 (03/05/2014)  
Enterprise Risk Management, Part 2 (03/12/2014)  
Enterprise Risk Management, Part 3 (03/19/2014)  
Form 990 & UBIT Update (02/23/2012)  
Fulfilling NCUA Financial Literacy Requirements for Directors, Parts 1 & 2 (08/19/2014)  
Guidelines for Creating Your Department's Budget (09/04/2013)  
Interest Rate Risk Policy & Program Requirements (01/21/2014)  
Internal Embezzlement: Protecting Your Credit Union from Thieves Within (12/12/2013)  
IRS Reporting Requirements (11/18/2014)  
Loan Participations: A Tool for Liquidity, Managing Risk, & Balance Sheet Allocation (08/21/2014)  
Managing Investment Portfolio Assets to Enhance Liquidity, Return, & Risk Exposure (04/23/2014)  
Managing Your Operating Return on Assets (ROA): Loan/Deposit Pricing & Expense Control (09/12/2013)  
Maximizing Non-Interest Income (02/07/2013)  
Payment Systems for the Future (03/27/2014)  
Policy & Review for Small Credit Unions (03/07/2013)  
Reading & Understanding Financial Statements (09/05/2012)  
The 5300 Call Report (04/11/2013)  
The Final Rules for International Remittance Transfers (08/27/2013)  
Understanding Investment Options for Small Credit Unions (08/22/2013)  
 
Business Development/Marketing
Advertising Compliance: Rules & Risks (03/26/2014)  
Blowing the Doors Off Business Development (11/06/2014)  
Branches, Smart Phones, and New Technology: The Evolving Definition of Member Convenience (01/29/2014)  
Creating a Sales Culture in Your Credit Union (08/17/2011)  
Credit Union History & Philosophy: Understanding the CU Difference (09/21/2011)  
Cross Selling Your Deposit Services (09/13/2012)  
Cross Selling Your Lending Services (09/20/2012)  
Eight Techniques for Successful Networking (09/09/2014)  
Increasing Member Retention (07/26/2011)  
Making the Most Out of Your First Encounter with a New Member (07/02/2014)  
Mobile Marketing is More Than a Text Message (08/15/2012)  
Planning Your Credit Union's Annual Meeting (02/13/2013)  
Putting the 'Credit' Back Into Credit Union: Becoming Relevant in the Lending Marketplace (05/21/2014)  
Three Reasons Credit Unions Should Still Have SEGs (08/01/2012)  
Truth in Savings Act, Regulation D, & Regulation E Compliance (11/26/2013)  
 
Compliance/Regulatory
Bank Secrecy Act (BSA) for BSA Officers (08/28/2014)  
Bank Secrecy Act (BSA) for Frontline Staff (08/27/2014)  
Bank Secrecy Act (BSA) for Lenders (08/26/2014)  
Bank Secrecy Act for Volunteers (05/27/2014)  
Checking Account Rules & Regulations (07/09/2014)  
Closed- and Open-end Lending Compliance (01/16/2013)  
Collections 101 (10/02/2013)  
Compliance for Frontline Staff (05/28/2014)  
Compliance for Opening Accounts Online (07/30/2014)  
Credit Card Compliance (01/16/2014)  
Dealing with Class Action Lawsuits (03/13/2013)  
Effective Vendor Contract Negotiation, Review, & Management (04/02/2014)  
Fair Credit Reporting Act Compliance (06/24/2014)  
Fair Lending Compliance for Non-Lending Staff (07/10/2014)  
Financial Counseling for Loan Officers (03/21/2012)  
Form 990 & UBIT Update (02/23/2012)  
Healthcare Reform Update (05/07/2014)  
Home Mortgage Disclosure Act Reporting (02/05/2014)  
How to Create & Manage Your Compliance Program (02/26/2014)  
IRA - A Step Up - eTrain Anytime Seminar (02/27/2014)  
IRA Fundamentals - eTrain Anytime Seminar (02/26/2014)  
IRS Reporting Requirements (11/18/2014)  
Mortgage Lending Compliance Update (01/14/2014)  
Protecting Your Database from Hackers (11/12/2014)  
Reading & Understanding Financial Statements (09/05/2012)  
Real Estate Loan Review & Audit Procedures (12/03/2014)  
Regulation B and Regulation V Compliance (11/13/2013)  
Regulation CC, D & E Compliance (10/01/2014)  
Responding to Federal Levies (08/13/2014)  
Responding to Federal Subpoenas (08/06/2014)  
Responding to Federal Subpoenas (08/08/2012)  
Rules for Handling Checking Accounts (07/18/2013)  
Social & Workplace Violence Prevention Techniques (03/06/2013)  
The 5300 Call Report (04/11/2013)  
The Final Rules for International Remittance Transfers (08/27/2013)  
The Pros & Cons of Prepaid Cards (02/21/2013)  
Truth in Savings Act, Regulation D, & Regulation E Compliance (11/26/2013)  
Understanding the National Credit Union Share Insurance Fund (NCUSIF) (09/04/2014)  
Writing Policies & Procedures (10/11/2011)  
 
Human Resources
Healthcare Reform Update (05/07/2014)  
 
Leadership/Management
20 Ways to Motivate, Inspire, and Energize Your Team (05/11/2011)  
Bank Secrecy Act for Volunteers (05/27/2014)  
Board Governance & Liabilities (03/13/2012)  
Board of Director Duties & Responsibilities (04/10/2013)  
CEO Succession Planning for Ensuring Your Credit Union's Future (05/29/2014)  
Coaching, Counseling, & Mentoring Skills (04/29/2014)  
Communications Skills for a Business Environment (10/04/2011)  
Credit Union History & Philosophy: Understanding the CU Difference (09/21/2011)  
Internal Embezzlement: Protecting Your Credit Union from Thieves Within (12/12/2013)  
Leadership & Succession Planning for the Board (05/08/2014)  
Leadership Skills for Middle Managers & Supervisors (08/02/2012)  
Planning Your Credit Union's Annual Meeting (02/13/2013)  
Recruiting the Next Generation of Board Members (01/30/2013)  
Snipers, Steamrollers and Chronic Complainers: Communication Tools for Dealing with Difficult People (06/25/2013)  
Speak to Be Heard (03/14/2014)  
Survival Skills for New Managers & Supervisors (08/14/2014)  
Telephone Etiquette & Excellence (12/13/2011)  
The Art of e-Business Etiquette (06/06/2012)  
Three Reasons Credit Unions Should Still Have SEGs (08/01/2012)  
Lending/Collections
Basic Consumer Lending (04/16/2014)  
Closed- and Open-end Lending Compliance (01/16/2013)  
Collections 101 (10/02/2013)  
Credit Card Compliance (01/16/2014)  
Cross Selling Your Lending Services (09/20/2012)  
Fair Lending Compliance for Non-Lending Staff (07/10/2014)  
Financial Counseling for Loan Officers (03/21/2012)  
How to Read a Credit Bureau Report (05/07/2014)  
Interest Rate Risk Policy & Program Requirements (01/21/2014)  
Managing Your Operating Return on Assets (ROA): Loan/Deposit Pricing & Expense Control (09/12/2013)  
Mortgage Lending Compliance Update (01/14/2014)  
Plastic Card Fraud & EMV (09/24/2014)  
REACH Executive Webinar: Strategies to Improve Your Commerical Lending Portfolio (02/19/2014)  
REACH Executive Webinar: Using Big Data to Predict Member Behavior & Needs (07/10/2014)  
Reading & Understanding Financial Statements (09/05/2012)  
Reading & Understanding Income Tax Returns (06/18/2014)  
Real Estate Loan Review & Audit Procedures (12/03/2014)  
Regulation B and Regulation V Compliance (11/13/2013)  
Reverse Mortgages (03/14/2012)  
Skip Tracing (07/23/2014)  
The Pros & Cons of Prepaid Cards (02/21/2013)  
 
Member Service
Fair Lending Compliance for Non-Lending Staff (07/10/2014)  
Making the Most Out of Your First Encounter with a New Member (07/02/2014)  
 
Operations
11 Ratios Every Credit Union Professional Should Know (04/04/2012)  
7 1/2 New Things on the Board's Radar (01/15/2014)  
Alternative Revenue Strategies (06/06/2013)  
Branches, Smart Phones, and New Technology: The Evolving Definition of Member Convenience (01/29/2014)  
Counterfeit Checks, Cash, & Forgeries (10/08/2014)  
Creating a Sales Culture in Your Credit Union (08/17/2011)  
Credit Card Compliance (01/16/2014)  
Credit Union History & Philosophy: Understanding the CU Difference (09/21/2011)  
Cross Selling Your Deposit Services (09/13/2012)  
Cross Selling Your Lending Services (09/20/2012)  
Dealing with Class Action Lawsuits (03/13/2013)  
Developing Your Robbery Prevention, Response, & Aftermath Training (11/19/2014)  
Disaster Preparedness, Recovery, & Business Resumption (09/12/2012)  
Fair Lending Compliance for Non-Lending Staff (07/10/2014)  
Guidelines for Creating Your Department's Budget (09/04/2013)  
Interest Rate Risk Policy & Program Requirements (01/21/2014)  
Internal Embezzlement: Protecting Your Credit Union from Thieves Within (12/12/2013)  
IRA - A Step Up - eTrain Anytime Seminar (02/27/2014)  
IRA Fundamentals - eTrain Anytime Seminar (02/26/2014)  
IRS Reporting Requirements (11/18/2014)  
Making the Most Out of Your First Encounter with a New Member (07/02/2014)  
Managing Your Operating Return on Assets (ROA): Loan/Deposit Pricing & Expense Control (09/12/2013)  
Maximizing Non-Interest Income (02/07/2013)  
Mobile Marketing is More Than a Text Message (08/15/2012)  
Mortgage Lending Compliance Update (01/14/2014)  
Planning Your Credit Union's Annual Meeting (02/13/2013)  
Plastic Card Fraud & EMV (09/24/2014)  
Protecting Your Database from Hackers (11/12/2014)  
Regulation B and Regulation V Compliance (11/13/2013)  
Responding to Federal Subpoenas (08/08/2012)  
Risks & Rewards of Remote Deposit Capture (06/10/2014)  
Risks & Trends in IT Security (08/07/2014)  
Rules for Handling Checking Accounts (07/18/2013)  
Serving Members Who No Longer Need Branches (02/20/2014)  
Snipers, Steamrollers and Chronic Complainers: Communication Tools for Dealing with Difficult People (06/25/2013)  
Social & Workplace Violence Prevention Techniques (03/06/2013)  
Telephone Etiquette & Excellence (12/13/2011)  
The 5300 Call Report (04/11/2013)  
The Final Rules for International Remittance Transfers (08/27/2013)  
The Pros & Cons of Prepaid Cards (02/21/2013)  
The Ten Worst Security Mistakes Credit Unions Make (12/04/2012)  
Three Reasons Credit Unions Should Still Have SEGs (08/01/2012)  
Trends in Financial Service Innovations (01/11/2012)  
Truth in Savings Act, Regulation D, & Regulation E Compliance (11/26/2013)  
Writing Policies & Procedures (10/11/2011)  
 
Volunteer
11 Ratios Every Credit Union Professional Should Know  
7 1/2 New Things on the Board's Radar  
Bank Secrecy Act for Volunteers  
Board Governance & Liabilities  
Board Governance & Liabilities  
Board of Director Duties & Responsibilities  
CEO Succession Planning for Ensuring Your Credit Union's Future  
Dealing with Class Action Lawsuits  
Establishing a Code of Ethics for Volunteers  
Fulfilling NCUA Financial Literacy Requirements for Directors, Parts 1 & 2  
Internal Embezzlement: Protecting Your Credit Union from Thieves Within  
Planning Your Credit Union's Annual Meeting  
Reading & Understanding Financial Statements  
Recruiting the Next Generation of Board Members  
Supervisory Committee Duties & Responsibilities  
The 5300 Call Report