Events

Archived Webinars

Accounting/Financials
ACH Exceptions, Government Payments, & Deceased Account Holders (09/10/2014)  
ACH Risks for Business (09/17/2014)  
Basics of Automated Clearing House (ACH) Transactions (09/03/2014)  
Enterprise Risk Management, Part 1 (03/05/2014)  
Enterprise Risk Management, Part 2 (03/12/2014)  
Enterprise Risk Management, Part 3 (03/19/2014)  
Fulfilling NCUA Financial Literacy Requirements for Directors, Part 1 (05/21/2015)  
Fulfilling NCUA Financial Literacy Requirements for Directors, Part 2 (05/26/2015)  
Interest Rate Risk Policy & Program Requirements (01/21/2014)  
IRS Reporting Requirements (11/18/2014)  
Loan Participations: A Tool for Liquidity, Managing Risk, & Balance Sheet Allocation (08/21/2014)  
Managing Investment Portfolio Assets to Enhance Liquidity, Return, & Risk Exposure (04/23/2014)  
Member-Friendly Non-Interest Income (02/04/2015)  
Payment Systems for the Future (03/27/2014)  
Vendor Due Diligence (01/27/2015)  
What You Need to Know About Europay, MasterCard, and Visa (EMV) Chip Technology (01/28/2015)  
What Your Board Packet is Really Telling You (08/14/2015)  
 
Business Development/Marketing
Advertising Compliance: Rules & Risks (03/26/2014)  
Blowing the Doors Off Business Development (11/06/2014)  
Branches, Smart Phones, and New Technology: The Evolving Definition of Member Convenience (01/29/2014)  
Compliance for Marketing Managers (07/15/2015)  
Creating a Sales Culture (08/06/2015)  
Credit Union Differentiation (04/02/2015)  
Cross Selling Your Deposit Services (06/16/2015)  
Cross Selling Your Lending Services (06/24/2015)  
Demystifying Innovation (02/10/2015)  
Eight Techniques for Successful Networking (09/09/2014)  
Financial Literacy, Credit Unions, and Generation Z (03/25/2015)  
Gen Y Personal Finances: A Crisis of Confidence & Capability (07/07/2015)  
Making the Most Out of Your First Encounter with a New Member (07/02/2014)  
Putting the 'Credit' Back Into Credit Union: Becoming Relevant in the Lending Marketplace (05/21/2014)  
Social Engineering: The Capacity for Catastrophe (01/20/2015)  
Social Media: Driving Business Through Engagement (01/14/2015)  
Ten Steps to Relentless Loan Growth (05/27/2015)  
The Virtual Model: Dealing with Member Ghosts (05/13/2015)  
UDAAP: Do You Know It When You See It? (06/23/2015)  
Using Social Media with a Purpose with Strategies that Work (07/22/2015)  
 
Compliance/Regulatory
Bank Secrecy Act (BSA) for BSA Officers (08/28/2015)  
Bank Secrecy Act (BSA) for Frontline Staff (08/27/2015)  
Bank Secrecy Act (BSA) for Lenders (08/26/2015)  
Business Account Administration (05/05/2015)  
Checking Account Rules & Regulations (07/09/2014)  
Compliance for Frontline Staff (05/28/2014)  
Compliance for Marketing Managers (07/15/2015)  
Compliance for Opening Accounts Online (07/30/2014)  
Compliance for Opening New Accounts (08/18/2015)  
Credit Card Compliance (01/28/2015)  
Cybersecurity: FFIEC Initiatives & Observations from the 2014 Assessments (01/07/2015)  
Effective Vendor Contract Negotiation, Review, & Management (04/02/2014)  
Fair Credit Reporting Act Compliance (06/24/2014)  
Fair Lending Compliance for Non-Lending Staff (07/10/2014)  
Fair Lending Practices (03/17/2015)  
Home Mortgage Disclosure Act (HMDA) Reporting (02/24/2015)  
How to Create & Manage Your Compliance Program (02/26/2014)  
IRS Reporting Requirements (11/18/2014)  
Member Business Lending Compliance (05/21/2015)  
Protecting Your Database from Hackers (11/12/2014)  
Real Estate Loan Review & Audit Procedures (12/03/2014)  
Regulation CC, D & E Compliance (10/01/2014)  
Responding to Federal Levies (08/13/2014)  
Responding to Federal Subpoenas (08/06/2014)  
TILA/RESPA & Mortgage Lending Compliance Update (01/21/2015)  
UDAAP: Do You Know It When You See It? (06/23/2015)  
Understanding the National Credit Union Share Insurance Fund (NCUSIF) (09/04/2014)  
Vendor Due Diligence (01/27/2015)  
What You Need to Know About Europay, MasterCard, and Visa (EMV) Chip Technology (01/28/2015)  
 
Human Resources
Preparing for Workplace Violence: A Good Plan Can Stop the Bad Guys in their Tracks (04/15/2015)  
UDAAP: Do You Know It When You See It? (06/23/2015)  
Performance Management: A Seasoned Supervisor's Guide to Staff Development (02/19/2015)  
 
Leadership/Management
CEO Succession Planning for Ensuring Your Credit Union's Future (05/29/2014)  
Coaching, Counseling, & Mentoring Skills (04/29/2014)  
Conducting an Effective CEO Evaluation (08/20/2015)  
Creating a Sales Culture (08/06/2015)  
Credit Union Differentiation (04/02/2015)  
Demystifying Innovation (02/10/2015)  
Financial Literacy, Credit Unions, and Generation Z (03/25/2015)  
Fulfilling NCUA Financial Literacy Requirements for Directors, Part 1 (05/21/2015)  
Fulfilling NCUA Financial Literacy Requirements for Directors, Part 2 (05/26/2015)  
Lead Different: 6 Solutions That Drive Positive Organization Change (02/26/2015)  
Leadership & Succession Planning for the Board (05/08/2014)  
Leading Change: Why Can't Things Just Stay the Same? (03/19/2015)  
Preparing for Workplace Violence: A Good Plan Can Stop the Bad Guys in their Tracks (04/15/2015)  
Speak to Be Heard (03/14/2014)  
Survival Skills for New Managers & Supervisors (08/14/2014)  
The Pros and Cons of Term Limits and Paying Directors to Play (08/06/2015)  
The Seven Habits of Highly Effective Supervisory Committees (08/14/2015)  
The Ten Essential Elements for Crafting & Managing an Effective Director Training Program (08/17/2015)  
The Top Ten Questions Board Members Need to Ask NOW! (08/20/2015)  
The Virtual Model: Dealing with Member Ghosts (05/13/2015)  
Turning Strategies into Results-Oriented Plans (03/11/2015)  
What Your Board Packet is Really Telling You (08/14/2015)  
Performance Management: A Seasoned Supervisor's Guide to Staff Development (02/19/2015)  
Lending/Collections
Bank Secrecy Act (BSA) for Lenders (08/26/2015)  
Basic Consumer Lending (04/16/2014)  
Best Practices in Consumer Lending (08/05/2015)  
Credit Card Compliance (01/28/2015)  
Cross Selling Your Deposit Services (06/16/2015)  
Cross Selling Your Lending Services (06/24/2015)  
Fair Lending Compliance for Non-Lending Staff (07/10/2014)  
Fair Lending Practices (03/17/2015)  
Financial Counseling for Loan Officers (08/19/2015)  
Home Mortgage Disclosure Act (HMDA) Reporting (02/24/2015)  
How to Read a Credit Bureau Report (05/07/2014)  
How to Safely and Profitably Offer Loans to a Non-Prime Market (03/04/2015)  
Interest Rate Risk Policy & Program Requirements (01/21/2014)  
Member Business Lending Compliance (05/21/2015)  
Plastic Card Fraud & EMV (09/24/2014)  
REACH Executive Webinar: Strategies to Improve Your Commerical Lending Portfolio (02/19/2014)  
REACH Executive Webinar: Using Big Data to Predict Member Behavior & Needs (07/10/2014)  
Reading & Understanding Income Tax Returns (02/18/2015)  
Real Estate Loan Review & Audit Procedures (12/03/2014)  
Skip Tracing (07/23/2014)  
Social Media: Driving Business Through Engagement (01/14/2015)  
Ten Steps to Relentless Loan Growth (05/27/2015)  
The Virtual Model: Dealing with Member Ghosts (05/13/2015)  
TILA/RESPA & Mortgage Lending Compliance Update (01/21/2015)  
UDAAP: Do You Know It When You See It? (06/23/2015)  
 
Member Service
Bank Secrecy Act (BSA) for BSA Officers (08/28/2015)  
Bank Secrecy Act (BSA) for Frontline Staff (08/27/2015)  
Best Practices in Consumer Lending (08/05/2015)  
Business Account Administration (05/05/2015)  
Call Center Metrics from the Member's Perspective (04/22/2015)  
Compliance for Opening New Accounts (08/18/2015)  
Creating a Sales Culture (08/06/2015)  
Cross Selling Your Deposit Services (06/16/2015)  
Cross Selling Your Lending Services (06/24/2015)  
Demystifying Innovation (02/10/2015)  
Fair Lending Compliance for Non-Lending Staff (07/10/2014)  
Financial Counseling for Loan Officers (08/19/2015)  
Financial Literacy, Credit Unions, and Generation Z (03/25/2015)  
Gen Y Personal Finances: A Crisis of Confidence & Capability (07/07/2015)  
Making the Most Out of Your First Encounter with a New Member (07/02/2014)  
Reading & Understanding Income Tax Returns (02/18/2015)  
Social Engineering: The Capacity for Catastrophe (01/20/2015)  
Social Media: Driving Business Through Engagement (01/14/2015)  
The Virtual Model: Dealing with Member Ghosts (05/13/2015)  
UDAAP: Do You Know It When You See It? (06/23/2015)  
Using Social Media with a Purpose with Strategies that Work (07/22/2015)  
 
Operations
Bank Secrecy Act (BSA) for BSA Officers (08/28/2015)  
Bank Secrecy Act (BSA) for Frontline Staff (08/27/2015)  
Bank Secrecy Act (BSA) for Lenders (08/26/2015)  
Best Practices in Consumer Lending (08/05/2015)  
Branches, Smart Phones, and New Technology: The Evolving Definition of Member Convenience (01/29/2014)  
Call Center Metrics from the Member's Perspective (04/22/2015)  
Compliance for Marketing Managers (07/15/2015)  
Compliance for Opening New Accounts (08/18/2015)  
Counterfeit Checks, Cash, & Forgeries (10/08/2014)  
Creating a Sales Culture (08/06/2015)  
Credit Card Compliance (01/28/2015)  
Cross Selling Your Deposit Services (06/16/2015)  
Cross Selling Your Lending Services (06/24/2015)  
Cybersecurity: FFIEC Initiatives & Observations from the 2014 Assessments (01/07/2015)  
Developing Your Robbery Prevention, Response, & Aftermath Training (11/19/2014)  
Fair Lending Compliance for Non-Lending Staff (07/10/2014)  
Financial Counseling for Loan Officers (08/19/2015)  
Home Mortgage Disclosure Act (HMDA) Reporting (02/24/2015)  
How to Safely and Profitably Offer Loans to a Non-Prime Market (03/04/2015)  
Interest Rate Risk Policy & Program Requirements (01/21/2014)  
IRS Reporting Requirements (11/18/2014)  
Making the Most Out of Your First Encounter with a New Member (07/02/2014)  
Member Business Lending Compliance (05/21/2015)  
Plastic Card Fraud & EMV (09/24/2014)  
Protecting Your Database from Hackers (11/12/2014)  
Reading & Understanding Income Tax Returns (02/18/2015)  
Risks & Rewards of Remote Deposit Capture (06/10/2014)  
Risks & Trends in IT Security (08/07/2014)  
Serving Members Who No Longer Need Branches (02/20/2014)  
Social Engineering: The Capacity for Catastrophe (01/20/2015)  
Ten Steps to Relentless Loan Growth (05/27/2015)  
The Ten Essential Elements for Crafting & Managing an Effective Director Training Program (08/17/2015)  
The Virtual Model: Dealing with Member Ghosts (05/13/2015)  
TILA/RESPA & Mortgage Lending Compliance Update (01/21/2015)  
Turning Strategies into Results-Oriented Plans (03/11/2015)  
UDAAP: Do You Know It When You See It? (06/23/2015)  
Using Social Media with a Purpose with Strategies that Work (07/22/2015)  
Vendor Due Diligence (01/27/2015)  
Performance Management: A Seasoned Supervisor's Guide to Staff Development (02/19/2015)  
 
Volunteer
Board Governance & Liabilities  
CEO Succession Planning for Ensuring Your Credit Union's Future  
Conducting an Effective CEO Evaluation  
Credit Union Differentiation  
Fulfilling NCUA Financial Literacy Requirements for Directors, Part 1  
Fulfilling NCUA Financial Literacy Requirements for Directors, Part 2  
Lead Different: 6 Solutions That Drive Positive Organization Change  
Leading Change: Why Can't Things Just Stay the Same?  
Supervisory Committee Duties & Responsibilities  
The Pros and Cons of Term Limits and Paying Directors to Play  
The Seven Habits of Highly Effective Supervisory Committees  
The Ten Essential Elements for Crafting & Managing an Effective Director Training Program  
The Top Ten Questions Board Members Need to Ask NOW!  
The Virtual Model: Dealing with Member Ghosts  
Turning Strategies into Results-Oriented Plans  
What Your Board Packet is Really Telling You